• Q 1: From where can I log in to My Account?

    A.On our home page at the top right corner you will see the option of "Sign In / Register". Click on it and you will be guided to the "log in" page.

    Q 2: From the My Account section, where can I check my order status?

    A.After login in to your account, on the left side of the page you can see the option of Orders. Click on it and you will see the list of orders you have made with us. You can then click to the specific order and see its status.

    Q 3: I am unable to log in to My Account. Please help.

    A.Please take a screen shot of the error message and send it across through an email. We will look into the issue.

    Q 4: How can I register with firande?

    A.You can become a part of firande family in one simple step. You need to click on "Sign In / Register" option on the top right corner of our website and provide us with some of your basic information.

    Q 5: How will I know whether I am registered with you or not?

    A.We will send you automated email confirming that you are registered with us along with your login ID and password.